Answer
$20$
Work Step by Step
RECALL:
(1) $(a+b)(a-b) = a^2-b^2$
(2) $i^2=-1$
Use rule (1) above with $a=-4$ and $b=2i$ to obtain:
$=(-4)^2 - (2i)^2
\\=16 - 4i^2$
Use rule (2) above to obtain:
$=16 - 4(-1)
\\=16-(-4)
\\=16+4
\\=20$