Answer
The student didn't subtract 20 from both sides before factoring the equation. The student should have had $2x^2+3x-20 = 0$ as the next part of their steps.
Work Step by Step
$2x^2+3x= 20$
$2x^2+3x-20 = 20-20$
$2x^2+3x-20 = 0$
$2x^2+8x-5x-20 =0$
$2x(x+4)-5(x+4)=0$
$(2x-5)(x+4)=0$
$2x-5=0$
$2x-5+5 = 0+5$
$2x = 5$
$2x/2 = 5/2$
$x = 5/2$
$x+4 = 0$
$x+4-4 = 0-4$
$x = -4$