Answer
$q=2,5,-6.5$
Work Step by Step
$q^2+4q=16$
Compare it with the standard form of quadratic equation $ax^2+bx+c$, we have $a=1, b=4$
Therefore, $b^2=4ac$ $\implies$ $c=\dfrac{b^2}{4a}$
Thus, $c=\dfrac{b^2}{4a}=\dfrac{(4)^2}{4}=4$
To complete the square, add $4$ on both sides.
$q^2+4q+4=16+4$
$\implies (q+2)^2=20$
$\implies q+2=4.5$
and
$\implies q+2=-4.5$
or, $q=2,5,-6.5$